Enter & View
One of the Statutory functions Healthwatch can undertake is Enter & View Visits.
‘Enter and View’ is the opportunity for authorised representatives to go into health and social care premises to hear and see how the consumer experiences the service and collect the views of service users at the point of service delivery. Evidence-based feedback is reported to Providers, CQC, Local Authority and NHS commissioners, quality assurers, Healthwatch England and other relevant partners. Development of recommendations across multiple visits will inform strategic decision-making at local and national levels.