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In 2020 Healthwatch spoke to 172 people about their experience of falls and their understanding of measures to prevent them. We also gathered views about their feelings on social isolation. -
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The Living With and Beyond Cancer team of Wye Valley Trust and Macmillan jointly hosted two focus groups in Hereford with Healthwatch, for people who have or have had cancer and family and friends to share their experiences and views on cancer care. -
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Healthwatch Herefordshire shared our findings from those who received a service from the Home from Hospital pilot that was co-ordinated by Age UK Herefordshire & Worcestershire in 2023.
Missed Hospital Appointments
We appreciate that there are many reasons why a hospital appointment may be missed. These may include miscommunication, last minute transport, work or childcare issues, or even anxiety struggles on the day.
A missed appointment costs the NHS approximately £144 and between April 2022 and January 2023, a total of 18,394 appointments were missed at Wye Valley Trust. This is why we are working with them to identify the main reasons why appointments are missed and recorded as a DNA (Did Not Attend).
By identifying some of the barriers, we can look at key actions to reduce the number of missed appointments.